The Generational Guarantee - Leave Your Children Something To Fight Over
100-Year Warranty -
Our philosophy is simple - Exceed our customers expectations no matter the cost. We'll never mass produce, we'll never sacrifice quality, and nothing will ever leave our shop unless we're certain it will last 100 years. Every piece of leather is built with pride and integrity to provide a lifetime of satisfaction. We're so confident in our talented craftsmen, durable materials, and outstanding designs, that we warranty them against workmanship for 100 years. This warranty applies to products used responsibly. Exposure to chemicals like chlorine, detergent, or conditioners that result in a breakdown of the material or damage caused by misuse (dog chewing, water exposure, broken zippers, or road rash, etc.) will void the 100 year warranty.
If your product does not hold up in the conditions it is supposed to, we'll fix it or replace it. If for some reason we can't fix it, we'll give you store credit. You can contact us by emailing Orders@TheSouthernTrapper.com.
To receive our 100-Year Warranty, you must register your product with our Warranty Department within 30 days of receiving it in the mail. Click here to register your product.
30-Day Money Back Guarantee -
When you order a product that has NOT been customized with initials, laser/light/red dot sights, or different colors, you'll receive a 30-day money back guarantee. If the item you receive is not what we described it as, please contact us within 30 days and as long the item is in like-new condition, we'll refund or exchange the item for you. Please contact us by email at Hello@TheSouthernTrapper.com and attach photos with your order number and describe the situation to us, and we'll get back to you quickly. To fit properly, our products require a break-in period before they will function as intended. Here are instructions on how to break in a leather holster. Items that have been customized or custom made cannot be exchanged, returned, or refunded for store credit. Examples of "customized" orders includes: products that have been customized with initials, embossments, lights, lasers, red dot sights and other available customizations. This guarantee does not cover unintentional customer mistakes, such as choosing the wrong gun, the wrong size or color, or the wrong hand orientation.
Contact Us - Please either email us or use the contact form below if you have any questions, concerns, or comments.
Will you call me to confirm my order before you being making it?
Yes, if you select the "request call to confirm order" buton, we will call you within 48 hours to confirm all of the details of your order, so that you will have the opportunity to make changes, choose your colors, or cancel your order.
Can you make a holster for a laser/light/red dot sight?
Yes. We will be able to make a holster for your firearm that has a laser/light/red dot sight.
My firearm/laser/light is not on your list, will you be able to make a holster for it?
Most likely yes. New models are released every month and we try to update our drop down menus as frequently as possible. If you have a very rare/unique laser/light, we will still be able to make a holster if you send it to us. If it turns out that we cannot make a holster for your firearm, we will promptly provide you with a full refund.
Can I order a matching belt, mag holder, gun grip or shoulder holster?
Yes. We will be able to make a matching belt, mag holder (single or double). You will be able to add those to your order on this product page while placing the order, or you can add these items over the phone anytime in the future.
Do I need to send you my firearm to make the custom holster?
No. We use replica gun molds to make our holsters.
Does my custom holster come with the 100-Year Warranty?
Yes, your custom holster will be covered by our 100-Year Warranty.
What does the 100-Year Warranty cover?
Our warranty covers any issues that arise from workmanship. Workanship includes: Thread coming undone or leather ripping due to flaw in worksmanship.
What doesn't the 100-Year Warranty cover?
Our warranty applies to products used responsibly, and damage caused by misuse will not be covered, for example: your dog chews up the holster, if you fall off an ATV and the holster rips apart, If your holster falls into murky saltwater while you are wrestling gators, which causes it to shrink to change colors, we will attempt to repair it but we will not make an entirely new holster for you. Exposure to chemicals like chlorine, detergent, and conditioners may result in a breakdown of material, which will not be covered by our warranty. Warranty does not cover excessive use, abuse, stretching, break-in, or intentional damages.
What is the lead time for a custom holster? How long after placing an order will it take until I receive it?
Our current lead time for custom holsters is about 6-8 weeks, depending on how complex the holster is.
What is the best type of holster for me?
Our craftsmen will speak with you about how you plan on carrying your firearm and we will help you determine what type of holster is best for you.
Can I choose the angle (cant) of the belt slots?
Yes, we can make the belt slots at any angle. Generally we recommend a 15-degree forward cant. We will confirm these details during our phone call.
Are the metal clips adjustable?
Yes, the metal clips are adjustable. You can adjust the clips for height and angle.
If I lose one of the metal clips or hardware, will you replace it?
Yes, we can replace any lost clips or hardware.
How much retention will the holster have?
All of our holsters are made for each specific firearm and will be made very snug. Your firearm will not wiggle around in the holster. You will be able to adjust the amount of retention by breaking in the holster. We provide break-in instructions with all of our holsters.
Can I remove my thumb break or add a thumb break later?
No. After the holster is made, it cannot be modified to remove or add the thumb break.
If I do not choose to line my holster with suede, will the holster scratch the finish off of my firearm?
No. Our holsters are made from vegetable tan cowhide leather that has been resurfaced and slicked to be smooth. The suede lining is softer, but our unlined holsters will still protect the firearm's finish.
What happens if the holster does not fit?
When a holster does not initially fit, it is almost always because it has not been broken in yet. Our holsters are made from genuine leather, and require a break-in period, just like a new baseball mitt. If the holster is too tight after breaking in, we can stretch the holster at no additional cost. If the holster does not fit the firearm after being broken in and stretched, we will remake the holster at no additional cost.
What is your return policy?
Our craftsmen do their best to build each holster to your specific requests. We do not carry an inventory of custom holsters, therefore we will not be able to accept a custom holster as a return. However, we will work with you to resolve the situation on a case-by-case basis.
How will you ship my order?
We offer complimentary USPS shipping, but you can also pay for for UPS delivery as well.
Will I receive a notification when my order ships?
Yes. You will receive an email or text message with the tracking number when your order ships.
Can I send you my rare gun so that you can make a holster for it?
No. We use replica gun molds to make our holsters and we do not need you to send us your gun. We will use a two ton press to mold your holster, which could bend the barrel or frame of your firearm. Therefore, we will not allow you to send us your firearm.
If I already own a holster that I like, will you be able to recreate it?
Most likely yes. Please email us photos of your holster to Orders@TheSouthernTrapper.com
We understand that there may be circumstances where you want to return a product. If you would like to return a product, simply contact our customer care department (Orders@TheSouthernTrapper.com) within 30 days of the ship date of your order. All returns are subject to the conditions listed here. In summary, products that are customized with initials, lights, lasers, and red dot sights are non-refundable. If there is an issue with how the holster fits, we will work with you by fixing or remaking the holster for you